Category: Customer Service

Home Archive by Category "Customer Service" (Page 2)

5 Tips for Avoiding the Bad Review

January 7, 2014Mark van BerkelCustomer Service, Reputation Management

You’ve completed a project for a customer and you know you did the best you could. It might have been too challenging or simply did not go well due to a lack of information provided by the client. You know this home improvement project wasn’t the best it could have…

5 Tips for Improving Your Business’s Online Professionalism

December 24, 2013Mark van BerkelCustomer Serviceprofessionalism, service, tips

As a business owner in the home improvement industry, you know the importance of word of mouth advertising. Just a few decades ago, this was the primary method of marketing a business like your own. Today, the Internet offers plenty of opportunities to market, but it’s also easy to fall…